Returns & Exchanges Policy

Last updated: March 2026

OUR PROMISE

We stand behind every piece that leaves Janey's workshop. If you're not completely in love with your bag, we'll make it right. No hassle, no runaround.

90-DAY SATISFACTION GUARANTEE

You have 90 days from the date of delivery to return any item for a full refund. The item must be in its original condition — unused, with all tags attached, and in the original packaging including the dust bag. If your item arrives damaged or defective, we will replace it free of charge or issue a full refund. Just send us a photo of the issue within 7 days of delivery.

LIFETIME CRAFTSMANSHIP GUARANTEE

Every piece in the Final Collection comes with a lifetime guarantee on craftsmanship. If a stitch comes loose, if hardware fails, if anything goes wrong due to how the bag was made — Janey will make it right. This guarantee covers defects in materials and workmanship for as long as you own the piece. Normal wear and tear, scratches, and patina development are not defects — they are signs of real leather being loved.

HOW TO START A RETURN

Email us at hello@byjaney.com with your order number and the reason for your return. We will respond within 24 hours with return instructions and a prepaid shipping label. Once we receive and inspect your return, your refund will be processed within 3-5 business days to your original payment method.

EXCHANGES

We do not offer direct exchanges due to limited inventory in the Final Collection. If you would like a different piece, please return your original order for a refund and place a new order — but act quickly, as items may sell out.

ITEMS NOT ELIGIBLE FOR RETURN

Items that have been used, altered, or damaged by the customer are not eligible for return. Items returned without original packaging (dust bag, gift box) may be subject to a reduced refund.

LATE OR MISSING REFUNDS

If you haven't received your refund within 7 business days of our confirmation, please check with your bank or credit card provider first, as processing times may vary. If you've done this and still have not received your refund, contact us at hello@byjaney.com and we will resolve it immediately.

CONTACT US

Email: hello@byjaney.com We respond within 24 hours, Monday through Saturday.